When a customer in the paint industry faced a potential stockout due to an unexpected mill maintenance delay, Ovivo | Alar acted quickly to prevent disruption.
The standard lead time was six to eight weeks, but the situation called for urgent action. An Ovivo | Alar account manager worked directly with the mill to expedite production and ensure that the customer’s order was prioritized.
The Result
The shipment was completed and ready for delivery nearly a week ahead of schedule, keeping the customer’s operations running smoothly.
Key Success Factors
- Direct advocacy by the account manager with the mill
- Full truckload sourcing straight from the mill
- Direct shipments that reduce both time and freight costs
This successful outcome highlights our commitment to proactive customer support by acting as a true supply partner. We are here to help customers avoid downtime and reduce operational risk.
Need a reliable supply partner?
Reach out to us today to learn how we can support your business with fast, efficient, and cost-effective solutions.
