A customer in the building solutions industry had equipment issues, but couldn’t access Ovivo | Alar’s standard VPN router for remote support because of its strict IT firewalls.
To overcome this challenge, Ovivo | Alar provided a PLC memory module upgrade that enables the customer to exchange updated programs securely with the engineering team without requiring remote system access.
This approach allows for timely and safe updates while respecting the customer’s IT policies.
While the VPN router remains the preferred method for real-time remote support when permitted, this alternative solution offers:
- Customized support options tailored to IT constraints
- Reduced downtime with efficient program updates
- Enhanced security for sensitive operations
Ovivo | Alar is committed to delivering adaptable support solutions that keep systems running smoothly, no matter the technical or security environment.
Need a flexible support solution that fits your IT requirements?
Contact Ovivo | Alar today to discuss options customized for your facility.
